Work.
Enterprise B2B SaaS, where the users are technical, the domain is unglamorous, and the only thing that settles an argument is watching someone try to use the thing.
Platform Redesign
OpenLM — Enterprise SaaS · Engineering
A monolith broken into modular services, with a new navigation backbone and the platform's first onboarding layer. Shipped after 4.5 weeks of research with 30+ license and IT managers.
Homepage Dashboard
OpenLM — Enterprise SaaS · Engineering
A legacy dashboard of raw tables became a configurable widget surface with role-aware defaults — after usability testing killed the first concept outright.
New Navigation
OpenLM — Enterprise SaaS · Engineering
31 services across three competing mental models, resolved into one flat list. New-user time-to-find fell from 60–90s to 25–40s across four iterations.